SIG POLICY

Integrated Management System Policy

At SB Hotels we have established a strong commitment to always act with integrity, honesty, respect, and professionalism in the performance of hotel activity.

 

We trust and defend the idea of ​​gradual and sustained growth of the company, based on the trust and responsibility to constantly promote and renew the ethical principles that underpin our relationships with all stakeholders.

 

Therefore, we have established the following principles in our integrated system that incorporates quality management, environmental management, and energy management, as a framework for the development of objectives and conduct standards that should be considered in all our actions.

SIG Policy - SB Hotels

Mission

Respect and values.

A woman sitting on the sofa enjoying coffee

We offer professional, efficient, and competitive hospitality services, supported by the indisputable respect and observance of the values that identify our corporate culture.

Gourmet dessert with fruit and cream served in an elegant setting

VISION

Experience and satisfaction.

SIG Policy - SB Hotels

We aspire to consolidate the group as a reference in management and service in the tourism industry, in order to improve the experiences and satisfaction of all our customers.

Woman with long hair, holding a cell phone and purse in a relaxed atmosphere.

VALUES

Commitment and excellence: fundamental values.

Person orientation:

The main asset of SB Hotels are the people. We are characterized by our commitment to service and the pursuit of customer satisfaction, as well as the well-being of our team and collaborators. We adjust all actions to the principles of loyalty and good faith.

Business sense:

We carry out the necessary actions in coherence with the strategy, ethical principles and responsibility, to ensure the economic sustainability and profitability of the company.

Continuous improvement:

We have a firm commitment to continuous improvement of our processes in order to grow and improve day by day in all activities related to quality, environmental performance, and energy.

Process management and risk-focused approach:

We analyze the risks of each process to plan improvements and make responsible and sustainable use of available resources.

Protection of the environment:

We are committed to preventing pollution, optimizing resource consumption, and minimizing the environmental impacts resulting from the exercise of our activity.

Energy performance:

We evaluate all the information from our management system, we promote the purchase of energy-efficient products and services, and we consider energy efficiency in the design of our services.

Legal compliance:

We are committed to meeting all legal requirements and regulations that apply to our activity, as well as those subscribed requirements.

Principle of dignity:

We promote effective and real equality of opportunities among our employees and guarantee a safe and healthy work environment. We reject and denounce any criminal or discriminatory behavior based on race, age, religion, sexual orientation or political belief.